Frequently Asked Questions

Product

Yes, we offer a 12 year warranty on our electric underfloor heating products. There is also a Manufacturers Extended Warranty of 20 years, if the product is installed by our installation engineers.

Yes, you can lay tiles directly onto our electric underfloor heating mats.

Yes, if the correct product is chosen, electric underfloor heating can be used as a heating source.

Electric underfloor heating uses electricity to create the heat in the mat, water underfloor heating uses hot water running through pipes to heat the mat.

To install a water underfloor heating system typically requires a depth of 50-70mm with an electric heating system you only need 3mm.

The type of product you require will depend on two things, firstly what is going on top of the underfloor heating (e.g. wooden flooring, ceramic tiles) and secondly what type of substance is below the underfloor heating (e.g. concrete or wood). If you are unsure, please don't hesitate to contact us.

Sales

Yes, we offer a 12 year warranty on our electric underfloor heating products. There is also a Manufacturers Extended Warranty of 20 years, if the product is installed by our installation engineers.

Yes. Please contact us with details of your order and a volume discount can be applied.

Delivery to mainland UK is normally next working day, provided the order is placed before 15:00.  There may be exceptions during holiday periods, please contact us if you would like to know an estimated delivery date for an order.

Refunds

We offer a full refund on any products returned within 14 days of the despatch date, provided the packaging is undamaged and the product is suitable for resale. We will not refund any delivery costs.

Support

Yes, we offer a 12 year warranty on our electric underfloor heating products. There is also a Manufacturers Extended Warranty of 20 years, if the product is installed by our installation engineers.

Delivery to mainland UK is normally next working day, provided the order is placed before 15:00.  There may be exceptions during holiday periods, please contact us if you would like to know an estimated delivery date for an order.

Yes. We can also provide installation services as well. Please contact us for further details and prices.

Part of the Jointing Technologies family

Jointing Technologies
Unit 19, Woking Business Park, Albert Drive,
Woking, Surrey, GU21 5JY


Tel: 01483 747-747
Fax: 01483 747-001

Raychem
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Registered in England & Wales. Company number: 2281668
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