Terms and conditions

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery.

Ordering

Toolout Ltd trading as Jointing Technologies will ensure all efforts are made to ensure accuracy of description, specifications and pricing however there may be occasions where errors arise. In the event of a mistake you will be contacted with a full explanation and a corrected offer.

Toolout trading as Jointing Technologies will supply all materials in good faith and therefore will not be held accountable for any consequential damages caused by an error or situation beyond our control.
The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Carriage

Toolout Ltd trading as Jointing Technologies provides a carriage paid, next day service to all mainland U.K customers for all orders over £150.00 received and processed by 12:00 (12:00pm)
If the customer required a timed delivery or any special delivery requirements, the customer is to contact Toolout Ltd trading as Jointing Technologies directly to arrange for a timed delivery or any special delivery requirements.
A minimum order charge of £10.00 is levied on all orders below £150.00 to cover the cost of the carriage.

Toolout Ltd trading as Jointing Technologies is not responsible for consequential damages due to late delivery or in circumstances beyond our control.

Delivery and Returns

Toolout Ltd trading as Jointing Technologies returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation number (RA) or your invoice number (IN) before sending any item back. Any product without a RA or IN number will not be refunded. 

Toolout Ltd trading as Jointing Technologies will accept returned goods which are still in their original packaging and not used. The goods must be returned back within 7 working days from date of delivery. A refund will be applied and funds transferred back into your account within 30days.

All shipping back to Toolout Ltd trading as Jointing Technologies is paid for by the customer. We are unable to refund you postal fees.

We strongly recommend that you fully insure the package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Toolout Ltd trading as Jointing Technologies will not be held responsible for items lost or damaged in transit.

Any credits applicable will not be raised until the goods have been returned to us and been inspected. Any errors in supply by Jointing Technologies must be notified to us within 14 days of receipt of goods.

Toolout Ltd trading as Jointing Technologies will endeavour to process refunds within 30 days from the items to been returned. 

Order Cancellation

Toolout Limited trading as Jointing Technologies will cancel your order on the understanding that the goods have not been shipped. A refund will be processed and a credit will be applied to your account within 14 working days. All cancellations need to be emailed to info@jointingtech.co.uk or by contacting Jointing Technologies on 01784 279005.

Damaged\Lost Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered you need to contact Toolout T/O Jointing Technologies at the earliest opportunity. In the unlikely event that the product arrives damaged or faulty, please contact us immediately as this will be given a special priority and you can expect to receive the correct item within 3 working days.

Export restrictions

Toolout Ltd trading as Jointing Technologies do export to all major countries however you are required to contact the company direct to place the order.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Toolout Ltd trading as Jointing Technologies uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. 

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. 

We will use the information you provide only for the following purposes.

  • To send you newsletters and details of offers and promotions in which we believe you will be interested. 
  • To improve the content design and layout of the website. 
  • To understand the interest and buying behaviour of our registered users
  • To perform other such general marketing and promotions focused on our products and activities. 

Conditions Of Use

Toolout Ltd trading as Jointing Technologies and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.heatmatters.co.uk you accept these conditions. Please read them carefully, Toolout Ltd trading as Jointing Technologies controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. 

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands. 

Copyrights

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Toolout Ltd trading as Jointing Technologies and are protected by international copyright laws. 

License and Site Access

Toolout Ltd trading as Jointing Technologies grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced, duplicated, copied or sold – resold or otherwise exploited for any commercial exploited without written consent of Toolout Ltd trading as Jointing Technologies

Contact Details

Toolout Ltd trading as Jointing Technologies

Unit 4, Eversley Way

Thorpe Industrial Estate

Egham, Surry, TW20 8RG

Tel : 01784 279005

Part of the Jointing Technologies family

Jointing Technologies
Unit 19, Woking Business Park, Albert Drive,
Woking, Surrey, GU21 5JY


Tel: 01483 747-747
Fax: 01483 747-001

Raychem
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Registered in England & Wales. Company number: 2281668
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